Evaluation of Computerized Registration and Out-Patients System Implementation At Mayjen. H. A. Thalib Hospital, Kerinci
ABSTRACT
IL. Afra, Hari Kusnanto, Agastya
Background: The 14th target of 2007-2009 National Information System development planning is utilization of the on-line system step by step. By 2009, perhaps, entire health elements in districts and provinces, including central hospitals and local hospitals, will implement the on-line system optimally. The initial computer-based hospital management information system implementation in Mayjen H. A. Thalib Hospital, Kerinci District was in registration unit and outpatient department. This supported the willingness to improve public services and to increase the number of inpatients as well as outpatients.
Objective: This study aimed to evaluate computer-based registration and output systems in Mayjen H. A. Thalib Hospital, Kerinci District based on Davis’ theory about technology acceptance model. Several aspects of the system were evaluated, such as user perceived benefits, users’ attitude toward the use of technology, ease of use, and users’ attitude and behavior toward computerized system.
Methods: This was a case study by using descriptive explorative study design to explore and classify a social phenomenon. Data were gathered by conducting in-depth interview to 11 respondents.
Results: The results showed that users agreed upon the implementation of HMIS because it was user friendly, and it, significantly, improved the users’ performance. Generally, users accepted and satisfied with HMIS. For the next development, they hoped that computerized system would be applied to entire units in the hospital.
Conclusion: Strong commitment from all staffs to build a better hospital management and also local government support delivered success in HMIS implementation. The users accepted HMIS because of its benefits and easiness so that it would improve the quality of public service.
Keywords: usefulness, user, technology, computerization
User Satisfaction and Acceptance of Hospital Information System (HIS) in Pematangsiantar District Hospital
ABSTRACT
Eris Lidya Purba, Agastya, Anis Fuad
Background: Information system and technology has been widely used in health sectors including hospitals. Information technology is potential to improve hospital efficiency and effectiveness. Pematangsiantar District Hospital has implemented hospital information systems (HIS) since September, 2006. So far, the impact of this implementation to Pematangsiantar District Hospital is unknown.
Objectives: This research was aimed to evaluate the implementation of HIS in Pematangsiantar District Hospital based on Human-Organization-Technology (HOT), and also to explore user’s perception about its easiness and benefits, user’s acceptance and satisfaction toward HIS.
Methods: The research used a qualitative method with exploratory design. Data was gathered by in-depth interview and observation. The subject were 11 operators of HIS and 4 managers of the hospital.
Results: The result showed that HIS in Pematangsiantar District Hospital was easy to use, the application was simple and user friendly. HIS was useful to improve job performance and users satisfied with the system. Users expected the system will be applied to entire departments.
Conclusions: All users accepted the system because of its easiness and benefits. Most of them satisfied with the system because it can help their working activity.
Keywords: Hospital information systems, ease of use, usefulness, user acceptance, user satisfaction