Observation toward the Balikpapan Health Office’s Website Management and Utilization At the Year of 2007
Abstract
Solihin, Hari Kusnanto, Lutfan Lazuardi
Background: The obligation for propagating information to the society is one of government tasks as the first step in e-government service level. In responding the challenges of e-government development and implementation of public health information sharing, Balikpapan government has launched a website in the beginning of 2007. The success of the website launching depended on how it was managed and utilized.
Objective: This study aimed to find out the organization and utilization of the website of dkk-bpp.com by the management staff and internal users.
Methods: This was a case study with qualitative and quantitative approach. The results were presented descriptively. The subjects were web administrator, management staff of the Health Office, management staff of the local government clinics, and users from the Health Office and local government clinics. The data were gathered through observation toward the website of dkk-bpp.com, in-depth interview, questionnaires and check list about the website quality, and secondary data collection related to the website development.
Results: This study reported that the website was built spontaneouslly (without any plans before) by the web designer nevertheless there were no brief description of its objective and organizational structure of the website management. Moreover, the participants felt that they were lack of support from the management team. Management staff and internal users in Balikpapan Health Office felt that its quality was good enough as well as its information quality. Otherwise, they did not utilize it maximally.
Conclusion: Information system development, including the website as the media of information sharing, were done by the information technology people so that the quality of website and information was relatively good. Nevertheless, if it was not supported by the good management, it would not be utilized maximally.
Keywords: website, information sharing, management, user, utilization.